Privacy and Data Protection Policy


At Hamilton House we are committed to respecting and protecting your privacy and personal data. We understand that you are aware of and care about your own personal privacy interests, and we take that seriously.


This Notice describes the information that Hamilton House collects about you; how we use and protect this information and the choices you can make about how we use this information.


We recognize that information privacy is an ongoing responsibility, and so we will from time to time update and amend this Notice. So please check our website occasionally to ensure that you are aware of and satisfied with any changes.


  1. Who are we?

We are Hamilton House. We are a leading publisher of ELT materials for all levels from A1 through to C2 level of the CEFR. We have one objective: to offer the best possible materials together with the best possible service.

At Hamilton House we understand the needs of teaching professionals. Throughout all stages of the editorial process, we consult and collaborate with teachers from all over the world. Without their help, it would be impossible to create practical materials that really work in the classroom. The key to Hamilton House’s success lies in the quality of our publications, the high service we offer and the belief that Hamilton House users deserve only the very best.


  1. What type of information is collected from our clients?


  1. Where do we obtain the information?

We obtain information about you when you use our website, for example when you contact us about products and services, when you place an order, or if you register to receive invitations to our seminars or free sample books and promotional material.  We obtain information from you during your visit to our seminars, to our stands at book exhibitions or when you are visited by our educational representatives. We do not obtain any information about you from other sources or third parties. We do not sell your information to anyone and only share it with third parties who are facilitating the delivery of our services to you.


  1. How do we use (process) the information?

We use your information for the following purposes:


  1. What is our legal basis for the processing?


  1. How long and where do we store your information?


  1. What safeguards have we taken to protect your information?

When you give us personal information, we take steps to ensure that it’s treated securely. To help protect the privacy of your information, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.

Among other things, we have implemented the following measures and procedures designed to protect your information from loss, misuse or alteration:



  1. When and how do we share information with others?

We rely on third-party service providers to perform a variety of business operations on our behalf. In so doing, we may need to share your information with them. We provide our service providers with only the personal information they need to perform the services we request, and we require that they protect this information and not use it for any other purpose. The information we collect from you is stored in one or more databases hosted by third parties located in the European Union. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. We engage third parties to mail information or deliver products to you, including books you may have purchased or material from an event sponsor.


  1. Your Rights

You have the right to request access to your personal information that we process. You also have the right to:

Finally, you have the right to lodge a complaint with a supervisory authority. If you do not know who your supervisory authority is, please contact us and we will help you.


  1. Transferring of information outside the EU

Information we collect from you might be transferred or processed outside the EU. Such transfer takes place on the basis of a European Commission’s adequacy decision as set forth in Article 45 of the GDPR. In particular, we collect and transfer personal data only: with your consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Hamilton House in a manner that does not outweigh your rights and freedoms. Hamilton House endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with us and the practices described in this Policy.


  1. Cookies

Our website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of our website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyse trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

Our website also uses cookies and web beacons. It does not track users when they cross to third party websites and does not provide targeted advertising to them.


  1. How to contact us?

You can contact us with any questions you may have about the processing of your information or the use of cookies by us, or to exercise the above rights at


  1. Version information - Changes and Updates

This policy was last updated on 21-May-2018.

We reserve the right to amend this Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy and Data Protection Notice at our website. We may e-mail periodic reminders of changes to and updates of this Policy, but you should check our website frequently to see the current Privacy and Data Protection Policy that is in effect.